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Life-saving AREU Chooses Zimbra for its
"simple and intuitive collaboration services platform"

An open source email and collaboration platform to coordinate the different emergency services branches throughout Lombardy

The customer

AREU is the Emergency Regional Department for the Lombardy Region of Italy. They are responsible for Sanitary Emergency Services (known as 118), which includes transporting life-saving organs and blood within Lombardy.

AREU also organizes and manages the services provided by the European Emergency Number (EEN 112) in the Lombardy region.

AREU has different offices throughout the provinces of Lombardy. They collaborate with directly employed staff members as well as people working for other regional health-care facilities, which totals between 600-700 people.  

Key objectives

Provide an open source email and collaboration platform to coordinate the different emergency services branches throughout Lombardy. AREU's goal is to coordinate the different, autonomous emergency structures in Lombardy while achieving the highest quality standards.

Throughout the years, AREU has modified and reorganized the coordination effort several times, each time attempting to simply the process while improving the sharing of sensitive information. Their most recent solution was a proprietary email platform.

However, this platform proved to be too expensive to extend to the entire AREU staff. Due to budget restrictions, email was only available to 20% of the staff. AREU faced two specific challenges:

1. AREU is a public administration company, and they are required to use open source tools.

2. Email is a necessary part of their business operations, and they needed mailboxes for their 600-700 widely dispersed staff members.

The solution

When AREU reviewed their email and collaboration options, Zimbra was "the most immediate and suitable collaboration mailbox solution." Implementing Zimbra means that:

  • Every staff member in the AREU organization will how have a mailbox.
  • Specific staff members can share sensitive information via the Zimbra Briefcase.
  • Other AREU services can be integrated into the email experience.